real player is a fraud !!! DO not waist your hard earned money for a program that they say is for life....... but they don't support anymore!! i want my real player superpass i paid for year ago and was told it was a 1 time fee.
It is so UNFAIR that companies like you promise "LIFETIME" support and two years later here I am and cannot access any superpass features because they say they do NOT support that version any more. If enough people would speak up enough people would listen.......Next step Class Action Lawsuit for me and EVEREYONE who purchased this software and was told it was a 1 time payment. My cousin who graduated columbia law school looked the whole thing over and "We have a Class Action Lawsuit if enough people would say how they feel about being robbed from a software company!! Anyoone can contact me for the lawsuit actions at jXXXXXXXXXXXX@gmail.com
Lets stop being taken advantage of!!!!
Jay King
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I'm sorry if you think this way. I've reviewed your account and when you originally purchased RealPlayer Plus, you purchased version RealPlayer 16, which was a one-time charge. With that purchase, you received updates and support of that version for no additional fees or hidden charges. We're no longer making any updates to RealPlayer 16 (or RealPlayer Cloud).
Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a RealPlayer Plus 18 or Premium/Unlimited subscription. A subscription unlocks many more features than just the Plus features!
See what's new in RealTimes: http://www.real.com/features?ref=cloud
However, If you would like to download the previous version RealPlayer, first uninstall the latest version from your computer by following this article:
https://customer.real.com/hc/en-us/articles/204040013
Then, click this link to download RealPlayer 16:http://cache-download.real.com/free/support/win/RealPlayer16.exe
After downloading the free version, sign in to access the Plus features. To know more on this click this link:https://customer.real.com/hc/en-us/articles/204040653
After you are signed in, you should see a RealPlayer Plus icon located in the upper left corner of the player.I hope the information helps.
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I HAD PAID IN FULL FOR A PREMIUM PLUS REAL PLAYER, FOR A LIFETIME, BUT STILL, GET ANOTHER MESSAGE TO PAY, POUNDS 27.00 WHY. I HAVE ALREADY PAID FOR SERVICES AND I AM A MEMBER FOR A LONG TIME AT PRESENT OR NOW I AM HAVING PROBLEMS. PLEASE HELP ANK KEEP YOUR PROMISE AS A RELIABLE COMPANY'S CONTRACT.
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I HAD PAID IN FULL FOR A PREMIUM PLUS REAL PLAYER, FOR A LIFETIME, BUT STILL, I GET ANOTHER MESSAGE TO PAY, POUNDS £27.00 WHY. I HAVE ALREADY PAID FOR SERVICES AND I AM A MEMBER FOR A LONG TIME AT PRESENT OR NOW I AM HAVING PROBLEMS. PLEASE HELP AND KEEP YOUR PROMISE AS A RELIABLE COMPANY'S CONTRACT.
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When you purchase a particular version, you will receive updates and support for the life of that version.
As with any product, there is a shelf life to each product. As technology changes so frequently these days, what was developed long ago may not be feasible to continue supporting after a while. You should also be aware that some of the features are dependent on other factors. For example - With RealPlayer, you can download videos from websites like YouTube.com etc... From time to time, they (the websites) keep changing their technologies which breaks our ability to download videos. We will have to re-engineer our downloader to be compatible with their technologies. So in the future, if YouTube decides to use a technology that is completely different from the technologies we use in RealPlayer, we are forced to make changes and may not be able to develop or maintain older version anymore. These are the reasons we end support for a version and set end of life to such products. You can take an example of Microsoft. Windows XP, Windows 7 are no more supported by them. While they may still work, new updates won't be added and many bugs won't be fixed in those versions. Same with our products too.
All of this said, we see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let me know. As a loyal user, you are eligible for a discount.
If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.
https://customer.real.com/hc/en-us/articles/360057971913
Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.
Please note: We will not be making any more updates or bug fixes in this version.
Please let us know if you have additional questions.
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