We periodically send these emails to customers who have not signed into their accounts for over 6 months. If you are still interested in using RealPlayer/RealTimes, all you need to do is sign in to your account at http://realtimes.real.com/account#login, and your content will remain in your RealCloud.
If you do not sign in or use your account, we will delete any media you have stored in RealCloud. However, we will not deactivate your account (or delete media stored on your hard drive), so if you change your mind later you can come back and upload new content.
In order to download the contents from your Cloud account, follow the below steps:
- Login to https://realtimes.real.com/account
- Right click any videos and select Download Original
I hope this information helps.