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RealPlayerPlus16 Converter Tool Greyed Out

To whom it may concern:

On February 3rd, 2013, I paid for the upgrade to "PLUS" edition!

order no :4xxxxxxx73

Please help me make it work again!

Many Thanks!

>>>>>

here is the payment info:

RealNetworks Inc.

Order Date: 02/03/13

Order Number: 4xxxxxxx73

Your Receipt

Purchase Price

   

RealPlayer Plus 16

$49.99

Instant Discount (limited time only)

(-$10.00)

   
   

Subtotal:

$39.99

Tax:

$3.55

Total:

$43.54

 

 

Payment Information

Visa

 xxxx xxxx xxxx xxxx

<<<<<

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The RealPlayer Converter will be grayed out if the video or audio is not selected.   If you are in RealPlayer library, you'll need to select a video first and then click on RealPlayer's Menu > Tools > RealPlayer Converter 

Aravind Ramachandran 0 voti
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