On checking our records, I see that you have purchased RealPlayer Plus 16. Customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription. A subscription unlocks many more features than just the Plus features! Read more about features and pricing.
Customers who previously purchased RealPlayer Plus can receive a discount on an annual subscription: please click the RealPlayer or RealPlayer Cloud logo in the upper left of your player and select "Check for Update."
If you wish to reinstall RealPlayer Cloud, you can do so from this page. Then, all you need to do to activate your Plus features is sign in (There is no key associated with RealPlayer purchase. All you need to do is to sign in to access the Plus features).
As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products. We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.
Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.