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Real player 12 can't connect to my account

My real player 12 is not connecting to my account and I can not convert my music to a different format.

Andres Sainz

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As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including RealPlayer Cloud, RealPlayer 16, RealPlayer SP.

Many features (such as Download This Video) may not work on these versions. This issues will be resolved by upgrading to RealTimes (Windows 7 or higher). You can install RealTimes from www.real.com.

Aravind Ramachandran -1 voti
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I'm not looking to update an older version I just want what I've paid for, the file conversion on the rp are very different from the newer version, I wouldn't mind paying for the new version if the file conversion was like the older rp models. Like I've already said I'm not looking to update I just want to be able to use the file converter.

Andres Sainz 0 voti
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We no longer provide support for RealPlayer 12. Many problems you might have using these older products can be resolved by upgrading to a current version, as long as your computer meets the current version's system requirements.

To know more, refer the below article:

https://customer.real.com/hc/en-us/articles/204039423

Nagarajan Murthy 0 voti
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