To resolve this issue, follow the below article:
If you are still unable to download videos, please provide the following information:
• Are you able to see the "Download This Video" option?
• Did you receive any error messages?
• Is this happening to all videos, on all sites or just with a particular one?
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?
The more specific you are, the better I will be able to assist you.
Note: Our support team is available 7 days a week to help customers via email or online. Agent support via email is available to customers who have purchased or subscribed to one of our products. We also offer a community forum for free customers, where agents respond to posts online.