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Real player

URGENT.

Real player did not save video. What happened I do not know because I am using windows10. Please check what happened. Thank you.

krishna

krishna Nath Acharya

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To resolve this issue, follow the below article:

https://customer.real.com/hc/en-us/articles/204040433

If you are still unable to download videos, please provide the following information:

• Are you able to see the "Download This Video" option?
• Did you receive any error messages?
• Is this happening to all videos, on all sites or just with a particular one?
• What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
• What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
• Do you have any security software installed (Norton, McAfee, AVG, etc.)?

The more specific you are, the better I will be able to assist you.

Aravind Ramachandran 0 voti
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can not download video from youtube as before? solution please ,thank you

Hagop Meldonian 0 voti
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able to see the "Download this video ,no error messages,happening to all videos,web browser? I do not know,real player plus installed,many years,security software installed mcafee.thank you

Hagop Meldonian 0 voti
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Can you please do the following and let me know the version of videodl.exe

1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

2. Look for a file named videodl.exe and right click the file

3. Click the Details tab and let me know the Product version

Please note: If the version is not 2019.01.17, it means that you didn't follow the previously mentioned instructions or something didn't work right. In any case, can you please confirm?

Real CS 0 voti
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