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new computer

I bought a new computer. I am able to get into my account. It starts the process but keeps failing to complete download.  is saying I have free downloads, but I bought the package. Please advice what I need to do to correct this matter. Thank you

Noreenda Warlick

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I understand that you need some help; however, the exact nature of the problem you are having is not clear to me.

Before I can help you, I will need some more information.

1. Could you please be more specific about the problem you are having?

2. Please describe exactly what it is that you are trying to do?

3. Include any error messages that you may receive.

4. It can also be helpful to include what your computer's operating system is and what web browser you're using.

The more specific you are, the better I will be able to assist you.

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