We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.
We always recommend using our most current version, which is RealTimes. In the following article you can find out more information about our latest RealPlayer Version:
The most current version is RealPlayer with RealTimes, available for customers on Windows 7 and higher (or Mac OS X 10.10 and higher).
You can always download the free version and utilize the download video feature which is free.
Note: Our support team is available 7 days a week to help customers via email or online. Agent support via email is available to customers who have purchased or subscribed to one of our products. If an email exchange is not able to resolve the issue quickly, we may offer an outbound call.