RealPlayer Plus DVD Creation
I have been using RealPlayer Plus 15 since 2013 and have created over a hundred DVDs using it. Most of the blank DVD disks were DVD+R or DVD+RW. Last night I tried to burn a DVD and I got an error which stated that I had to use only DVD-R or DVD-RW. I just purchased a 100 pack of Maxwell DVD+R disks.
When did this change take place? And why was I not notified?
I really like using RealPlayer Plus 15, and after doing an "Check for Updates" on March 18, 2014, I was unable to burn a DVD, so I called Customer Support - at (206) 674-2700 (Which is now a none working number), the Rep Sent me a link to Plus where I was able to re-install RealPlayer Plus 15. The Rep never told me that I could upgrade to RealPlayer 16 Plus, which I would of have.
Inasmuch as I ordered the 100 pack of Maxwell DVD+R disks online from Amazon, I am going to have to pay to ship them back and possibly pay a restocking fee or an open package fee, plus wast a lot of time.
Please advise me as to what my options are.
Thank you, Lawrence De Angelis - eMail xxxxx@xxxx.com
Phone: xxx-xxx-xxxx
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As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including RealPlayer 15. We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features may not work on these versions. To learn more, visit the articles:
https://customer.real.com/hc/en-us/articles/204039423
https://customer.real.com/hc/en-us/articles/204040003Note: I wanted to let you know that we have edited your original post to remove your email address and phone number to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.
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