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REALPLAYER PLUS 16/REALTIMES PRO

TO WHOM IT MAY CONCERN

Sir,

I purchased many years ago ( when it was) REALPLAYER PLUS 16.  When I upgraded to WINDOWS 10 I had to upgrade to REALTIMES PRO (free).  I had trouble with my PC & had to send it back to DELL. They replaced the MOTHERBOARD and HDD. Now my REALTIMES has reverted back to the "FREE" version and saying it will cost about 40/50 EURO to upgrade to PRO but as stated I already had & paid for "PRO". When I sign out/in and check for updates it still remains the "FREE" version.

I originally bought the software under the email  " jo********e " but this is no longer supported and I asked one of your agents to please change my email to "  j********m  "  ..... somehow  "  ju*********m " may have got mixed in here.

?can you help me please.

Kindest Regards and Best Wishes,

Joseph

Joseph G Murphy

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I've sent a message to the email address associated with this account. Please check your Inbox.

Note: I wanted to let you know that we have edited your original post to remove your email addresses to protect your privacy. We recommend against posting any personal contact information in a public Community forum.

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