On checking our records, I see that you have purchased RealPlayer Plus 16. Customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription. A subscription unlocks many more features than just the Plus features! Read more about features and pricing.
Customers who previously purchased RealPlayer Plus can receive a discount on an annual subscription: please click the RealPlayer or RealPlayer Cloud logo in the upper left of your player and select "Check for Update."
If you wish to reinstall RealPlayer Cloud, you can do so from this page. Then, all you need to do to activate your Plus features is sign in. (However, you would not be able to take advantage of our cool new features, or get any updates for features like Download This Video.)
Please make sure you need to remove the existing version of RealPlayer and then re-install RealPlayer 16.
Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.