On checking our records, I see that you have purchased RealPlayer 16. Customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription. A subscription unlocks many more features than just the Plus features! Read more about features and pricing.
If you wish to install, RealPlayer Cloud/RealPlayer 16 follow the article:
Once installed, sign into RealPlayer to access the Plus features.
Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.