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'Unable to download' and 'No videos on this page' messages

Dear Realplayer Team


I purchased Realplayer Downloader v16 back in 2013, order number 4005165796.

I can no longer download files from any source.  I have tried all the recommended fixes, but to no avail.

I want to try uninstalling it and then re-installing it, however, I did not have a disk...just a licence to use it on up to 10 devices, of which I currently am using 3 of them.

I am worried that I will be unable to re-install the software.  How should I proceed please?  Thank you.

Kind regards.

Leigh Cole

Leigh Cole

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Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in the new RealTimes these features are available only with a Premium or Unlimited subscription. A subscription unlocks many more features than just the Plus features! Read more about features and pricing.  

Customers who previously purchased RealPlayer Plus can receive a discount on an annual subscription: please click the RealPlayer or RealPlayer Cloud logo in the upper left of your player and select "Check for Update."

If you wish to reinstall RealPlayer Cloud, you can do so from this page. Then, all you need to do to activate your Plus features is sign in. (However, you would not be able to take advantage of our cool new features, or get any updates for features like Download This Video.) If for some reason the additional software components do not install when you sign in, you'll need to take an extra step. At the top of your RealPlayer, if you are signed in, you should see your account name. Click on that, and then click "Activate RealPlayer." This should prompt the extra components to install, giving you access to DVD burning, MP3 CD burning, Cleaner, etc.

If you are using RealTimes, follow the article:


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