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Can't sign in and very slow download

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7 commenti

  • Joe Lacourciere

    download speed is now 0.38Mbps

     

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  • RN Support

    We sent you an email. We'll take it from there.

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  • Joe Lacourciere

    I replied to your email. How do I log onto my account?

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  • RN Support

    To resolve your issue, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.
     

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  • Joe Lacourciere

    I just did as you said and still get this message 

    "Unable to login currently, please try again shortly. If the problem persists you may need to restart your computer."

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  • RN Support

    This may perhaps be due to some Windows services not starting for you. Alternately, you can follow the steps from this link.

    https://customer.real.com/hc/en-us/articles/220342848-Delete-the-RealPlayer-application-folders-clean-uninstall

    Please note: This is a uninstall and reinstall step with additional steps. If you follow these steps, you will need to re-create any playlists you have. It won't affect any of your library.

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  • Joe Lacourciere
    • Well, I've un-installed and then re-installed a couple times now and I still have slow download speeds, way below the default 10Mbps. When I click onto the unlimited button I get sent to the log on page where I still get this message  "Unable to login currently, please try again shortly. If the problem persists you may need to restart your computer."
    • Any other ideas?
    • And I'm getting advertisements on the download page
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