Does 20/20 Plus still burn DVDs?
I no longer can burn DVDs of downloaded videos using my Real Player 20/20 Plus account. Can you help?
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What happens when you burn videos to a DVD? What error message do you get? Also, what version of RealPlayer do you currently have installed?
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I have Real Player 20/20 Plus, purchased in 2019. I am running it on a Windows 10 laptop. When I attempt to compile a video burn list, I am unable to drag any videos that are in my library. At the bottom of the screen, it says DVD Burning: Disabled. When I click on the word "Disabled," it takes me to a screen offering to upgrade me to 22/22 Plus for $39.99. Have already done a software update that tells me my software is updated.
I simply want to continue to use the 20/20 Plus plan I paid for and be able to burn DVDs. I hope you can help.
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We see that you purchased RealPlayer Plus 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features.
If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.
https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20
Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Plus features.
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OK, I uninstalled 22/22, and installed 20/20. I signed in, but still do not have any DVD burning capability as I paid for in the Plus plan. What is the next step?
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I poked around a bit more, and now it DOES appear that I have the capability to burn a DVD disc. I thank you for your assistance. Have a great day.
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