Vai al contenuto principale

Ricerca

Video Download Again

Commenti

14 commenti

  • RN Support

    Can you please make sure you are signed into RealPlayer with your gmail address?

    0
  • Glenn Harper

    Not sure what you are asking. The download is using RP Downloader. As for RP I never logoff.

    0
  • RN Support

    Can you please send a screenshot of your RealPlayer?

    0
  • Glenn Harper

    Attached is print screen. Reminder. The download is using RP Downloader. It does successfully download. Just very slowly.

    0
  • RN Support

    From your screenshot, it does look like the paid features are activated. Here is one more step we would like you to take.

    Can you please go to www.speedtest.net and let us know your internet's download and upload speeds? 

    0
  • Glenn Harper

    Download speed 918.98  Upload 811.76

    RP version 220.5.310

    0
  • RN Support

    We went you an email. We will take it from there.

    0
  • Larry Arszman

    "The downloader is no longer detecting youtube videos (or any videos)for download. I have rebooted many times. I have real player 22 and the top subscription. Really frustrated at this point. "

    0
  • Larry Arszman

    "The downloader is no longer detecting youtube videos (or any videos)for download. I have rebooted many times. I have real player 22 and the top subscription. Really frustrated at this point. " version 2023.10.13.0

    0
  • Larry Arszman

    PS I know I'm not Glen Harper But This was the only place ai could send you a comment. You don't make it easy to contact you.

    1
  • Glenn Harper

    Did I miss a reply?

    0
  • salma wisoky

    Me too.  Drift Boss 

     

    0
  • Larry Arszman

    I have since learned that if you do not use one of the approved browsers, it will not work.  I was using Duck Duck Go and once I removed that, the player worked as usual.  The only thing I want to say about that is I have been using Duck Duck Go for over three years and never had a problem with it....now all of a sudden it causes problems with Real Player downloader.  So I'm not sure if Real Player Downloader update doesn't play will with Duck Duck Go or Duck Duck Go update doesn't play well with Real Player Downloader.  But as I said, once I removed DDG, it works fine.

    LJ

    0
  • RN Support

    Salma,

    Could you please provide us with a sample URL that you are unable to download and the web browser you are using?

    0

Accedi per aggiungere un commento.

Powered by Zendesk