Just updated to latest version and now unable to play videos i have downloaded

null null

• 26 novembre 2016 07:49

I am running Windows 10, i have been asked by your system to update to your latest Version.  Now I can download videos from web sites, when I want to play the videos I have just downloaded or videos that I have downloaded with the previous version (that worked well)  they all stick at the start and as I step through the video using the time bar the word paused comes up in front of the video title and what ever I do I cant remove it.

But if I copy the video onto a removable hard drive I can then connect to a machine that does not have your latest version and the videos play well without problem,

 

I have tried to remove the latest version  to go back to previous version but it seems that the error in the new version is still in the machine.  I hope you can help.

Regards

Nigel Read (England)

xxxxxxx@hotmail.co.uk

 

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  Arvin

  • 26 novembre 2016 23:15

  Installing the K-Lite codec pack often helps to fix issues related to playback. You can install it from the link below:

  http://www.codecguide.com/download_k-lite_codec_pack_mega.htm

  After installing the codec, restart your computer and try playing the videos again.

  Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

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