vincent bitner

vincent bitner

• 6 dicembre 2016 05:55

I hate how you force people to update to the new version. I had a video in the library that worked just fine last night. All of a suddenly it won't play unless I update the version. The think it is bull shit that you force people to update the version. The new version sucks. 

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• 

  Naga

  • 6 dicembre 2016 19:57

  Installing the K-Lite codec pack often helps to fix issues related to playback. You can install it from the link below:
  
  http://files2.codecguide.com/K-Lite_Codec_Pack_1265_Mega.exe
  
  After installing the codec, restart your computer and try playing the files again.
  
  If that doesn't help,  please provide the following information:
  
  • Did you receive an error message? What does it say?
  • Is this happening to all videos or just with a particular one?
  • What is the file format?
  • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  • Do you have any security software installed (Norton, McAfee, AVG, etc.)?
  
  The more specific you are, the better I will be able to assist you.

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