My account was cancelled.
My account - a************@comcast.net I believed was cancelled. I had a basic account. When logging into my account the videos that were stored in the cloud have been deleted. When trying to open any of links to the videos, a message appears - "still trying to process, try later at another time." The capacity windows shows all my space is still available. Is there a way to access those videos from the Real Times Clouds again?
-
Since they've been deleted, it can't be retrieved. We have recently changed the amount of storage space allotted to free customers to a total of 1GB. We sent a series of three emails in October and November to free customers who would be impacted by this policy change, to give them 30 days notice so they could download important content, request an extension, or take advantage of a special discount on an annual subscription that provides more storage space. I'm sorry if you did not see these emails.
We clearly stated that your oldest content may be deleted to keep your account within the 1GB limit. Your most recent 1GB of content will remain available in your account.
I understand that this change may be an inconvenience. We believe that 1 GB is enough cloud storage for sharing your personal photos, videos, and Stories with friends and family. To learn more, visit the article:
http://www.real.com/resources/realtimes-and-realplayer-storage-faq0
Accedi per aggiungere un commento.
Commenti
1 commento