you told me one time payment

Tom Lopez

• 18 luglio 2024 17:57

Explain what one-time payment means to you. Like I'm a kindergartener.

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  Greg Maddox

  • 22 luglio 2024 18:50

  Did you like I, think that you were buying "RealPlayer" not just "RealPlayer 22"  despite even now the payment page saying "RealPlayer Plans" not "RealPlayer 24 Plans"
  https://www.real.com/realplayer-pricing?opage=rpplus_3999

  
  I got this reply just now...
  
  
  Thank you for contacting RealNetworks Customer Support.
   
  I see that you purchased RealPlayer Downloader Express 22. If you installed RealPlayer 24, you will need to upgrade to activate Downloader Express features in RealPlayer 24 as this is a different product with additional new features. If you want to upgrade, please let me know. As a loyal user, you are eligible for a discount.
   
  If you don't want to upgrade, you will need to uninstall RealPlayer 24 and install RealPlayer 22. You can install RealPlayer 22 by clicking this link.
   
  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22
   
  Once you have installed RealPlayer 22, you will need to sign into it to activate your Downloader Express features.
   
  Please let me know if you have additional questions.

  Thank you,

  Sharma

  RealNetworks Customer Support

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  Greg Maddox

  • 22 luglio 2024 19:44

  and this was my receipt when I bought the "pay once" RealPlayer Downloader Express"
  
  

  Order Confirmation

  Hi greg, Thank you for purchasing RealPlayer Downloader Express. You need to sign in to activate your new RealPlayer Downloader Express features. Your account will be billed $24.99 plus tax. You can now get the most out of your media after you've signed-in to activate your paid features: Download videos from thousands of sites with one click and subscribe to your favorite YouTube channels and cast your content to your TV. Take your media on the road with the RealPlayer Mobile App for Android and iOS. Access your videos anywhere, sync for offline use, and cast to your TV directly from your phone! (full features require RealPlayer premium subscription at discounted price for Plus users) Please visit real.com to learn more about the RealPlayer Downloader Express features.

  Thanks for using RealPlayer! - The RealPlayer Team

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