Realplayer 24 installation blocked by BItdefender as malware
Bitdefender is blocking installation of realplayer 24. After realplayer.exe is started, Bitdefender blocks the following files: rndlp.exe, rnsetup0.exe,rnsetup1.exe, rnsetup2.exe, rnsetup3.exe,AU_setup_24.0.0.311.exe as malware or malicious. I have submitted this problem to Bitdefender Labs at: Incorrect Detection: Report a false positive or false negative to Bitdefender by completing the submission form.
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Did you ever get a fix for this?
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I reverted back to version 22.0.6.305 which had been working on that PC. Since I have not attempted a reinstall of version 24, I don't know if the Bitdefender blocking is fixed for that version.
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We have requested Bitdefender to whitelist our program. They are working on it. Rest assured, this will be resolved soon.
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The funny thing is that Bitdefender has blocked this on one of my computers but not the rest. Any idea as to why??? The one blocked is a windows 11 pro desktop but it installed on my windows 11 pro laptop just fine.
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BitDefender is whitelisting the files on their end so this shouldn't show the false alerts it is currently showing. In the meanwhile, here is a workaround to install RealPlayer.
- Download RealPlayer installer from www.real.com
- Run the downloaded installer.
- When you see "Welcome to RealPlayer" dialogue, click X or Cancel to exit.
- You will be prompted to click Alternate Installer. Click that.
- This will download the full installer of RealPlayer. Double clicking that will bypass the error message and install RealPlayer.
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Evidently 'white listing' a malicious application rndlp.exe /risehelper ( associated with a Trojan varient), rnsetup1.exe, strings.js (Atc4.Detection) and its associated dat file MSIMGSIZ.dat (ATC4.detection) didn't work yet. By the way, your workaround advice on how to bypass the problem will NOT work since these files are accessed during the initial boot of the installer and are promptly quarantined - and disinfected. Just sayin....
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Bitdefender is still blocking Realplayer 24, I do not know if it is blocking Realplayer 22 but I have a paid subscription and this is unexceptable, to days date is 8/1/2025
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Pareil pour moi
Jaime bcp Bitdefender mais là, ça me dérange, il m'a bloqué l'installation de certains fichiers de RealPlayer 24 signalant de malwares!Du coup RealPlayer 24 ne fonctionne pas!
C'est inadmissible pour un abonnement !1
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