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14 commenti

  • RN Support

    Can you please reinstall RealPlayer and let us know if the issue is resolved?

    -1
  • Eddie King

    The reinstall is still working, still indexing. The blue box has appeared again, but, when I put the link in, it says "No videos on this page to download". I've tried it a number of times.

    0
  • Joseph Smallwood

    I did the same thing and have the same results. When will you guys fix this. I have had more trouble with this upgrade than the original one that I used. 

    0
  • Joseph Smallwood

    I have also restarted real downloader and restarted desk top services. No results.

    0
  • Eddie King

    Is it possible to reinstall the old version, which worked fine.

    0
  • RN Support

    We are noticing that this is a new type of error message coming from YouTube only. YouTube seems to have made changes on their end. Our engineers are trying to understand what changes they've made so we can come up with a resolution. Are you able to download videos from other websites? 

    0
  • Eddie King

    I have downloaded from YouTube using a different program; i.e. other than Realplayer.

    0
  • Gerald Pointon

    I am now using a new computer which is now windows 11. Brought everything over from my old computer. Realplayer updated to 24 Plus but find I'm unable to download any video mp4. Can you advise please.

    0
  • RN Support

    Gerald,

    Can you please let us know the following information:

    Please go to C:\Program Files (x86)\Real\RealPlayer.
    Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are unable to download and the web browser you are using? 

    0
  • RN Support

    Eddie,

    We sent you an email. Please respond to it.

    0
  • Gerald Pointon

    Thankyou for responding to me. Can you give me a week or so as I've received a message to download a driver. Hopefully it may then work if not I will do as you've requested. Will keep in touch.

    0
  • Joe Robertson

    Yeah.... same problem.  Windows 10 downloaded RealPlayer update and no more download's ability.

    0
  • RN Support

    Joe,

    We are noticing that this is a new type of error message coming from YouTube only. YouTube seems to have made changes on their end. Our engineers are trying to understand what changes they've made so we can come up with a resolution.
     
    Are you able to download this video?
     
    https://vimeo.com/channels/staffpicks/1014222807
     
    If you are able to download this video, we also feel YouTube is blocking certain users from downloading their videos. As a workaround, you can contact your ISP and ask them to provide you with a new IP address. Once you get a new IP address from your ISP, YouTube will detect this new IP address and think that you are a new user and shouldn't block you.

    0
  • Gerry Pointon

    Regarding my being unable to download any videos. I found that by turning off Memory Integrity in Core Isolation did the job. Worked for me anyway. Hope this helps.

    0

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