realplayer plus

fel rub

• 16 ottobre 2024 16:11

hi,

I have realplayer plus paid 2022 but it disappeared.Now im Not a premium member although I use the same account and email. I can provide proof of membership. Can you help me restore my realplayer plus please. I did email support but i didnt receive any replay at all. Can you help please.

Thanks

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  fel rub

  • 16 ottobre 2024 16:23

  I actually paid 2x. 2021 and 2022.

  Heres the confirmation 2021

  Hi,   Thank you for purchasing RealPlayer Plus. Sign in to RealPlayer to activate your RealPlayer Plus features. Order Confirmation Your account will be billed $39.99 plus tax. RealPlayer Plus                                                $39.99   Heres confirmation 2022:     Order Confirmation Hi , Thank you for purchasing RealPlayer Plus Discounted. You need to sign in to activate your new RealPlayer Plus Discounted features. Your account will be billed $24.99 plus tax. You can now get the most out of your media after you've signed-in to activate your paid features: Download videos from thousands of sites with one click and subscribe to your favorite YouTube channels and cast your content to your TV. Take your media on the road with the RealPlayer Mobile App for Android and iOS. Access your videos anywhere, sync for offline use, and cast to your TV directly from your phone! (full features require RealPlayer premium subscription at discounted price for Plus users) Please visit real.com to learn more about the RealPlayer Plus Discounted features. Thanks for using RealPlayer! - The RealPlayer Team

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  fel rub

  • 16 ottobre 2024 16:24

  Can you help restore my account please as email doesnt respond. Thank you!

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  RN Support

  • 16 ottobre 2024 19:03

  We see that you purchased RealPlayer Plus 22. If you installed RealPlayer 24, you will need to upgrade to activate Plus features in RealPlayer 24 as this is a different product with additional new features. 

  If you don't want to upgrade, you will need to uninstall RealPlayer 24 and install RealPlayer 22. You can install RealPlayer 22 by clicking this link.

  https://customer.real.com/hc/en-us/articles/26977777292059-Installing-RealPlayer-22

  Once you have installed RealPlayer 22, you will need to sign into it to activate your Plus features.

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  fel rub

  • 16 ottobre 2024 19:11

  Thanks!

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