won't launch

Martin Wharton

• 20 gennaio 2018 21:18

After installing on windows 10 build 1709, Installer says that it is installed, but it will not launch.  It also does not show up as installed software.   The files are in c\programs86\real

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  RN Support

  • 23 gennaio 2018 00:41

  To resolve this please follow the steps mentioned below.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

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