New Install on Windows 7 - RealPlayer won't run, but downloader works
I just installed the newest version of RealPlayer, after uninstalling an older version that worked properly. The new version of RealPlayer won't run, but the downloader for videos works fine. The RealPlayer icon is in the notification area of the taskbar, and not greyed out, but when I select "Open RealPlayer" nothing happens. The same is true if I try to run it from the desktop shortcut or the Programs Menu. When I select the RealPlayer Converter from the Programs Menu, I get an error message: "Severity: 3, Error code: -2147467259, User code: 0, Failed to load file sharedlayouts_c". I uninstalled, restarted my computer and then reinstalled, and the exact same problems occurred. I'm using Windows 7 Professional 64-bit with Service Pack 1.
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Commento ufficiale
Please follow these instructions to resolve your issue.
1. Go to Control Panel and uninstall RealPlayer.
2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
3. Once the Fixit program opens, click Next.
4. Select Uninstalling.
5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
6. Run the Fixit program once again. (You will need to run this program a few times)
7. Follow steps 4 and remove the following programs (in the said order)
a. RealUpdgrade 1.1
b. RealDownloader
c. RealDownloader
Note: You have to run Fixit each time you want to uninstall these applications.
8. Delete Real & RealNetworks folders from
a. C:\Program Files (x86)
b. C:\Programdata
c. C:\Users\<your username>\AppData\Roaming
d. C:\Users\<your username>\AppData\LocalOnce you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.
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