RealPlayer With Realtimes setup failing

Brian Ng

• 24 marzo 2018 16:41

I have been trying to get real player on my system...During the Realplayer / Realtimes setup and installation process, copying files and config process it stop  between 60-70% and reads: (" Something has gone wrong while running "msiexec" Please contact customer support....

I am trying since yesterday, after my original real  player had ask me to update, after I clicked on the update the icon I have for more than 3 years gone completely disappeared from my computer and never return.... please help 

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  RN Support

  • 26 marzo 2018 21:23

  Please follow these steps to resolve the issue:

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

   

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