Realplayer Plus won't finish burning MP4 to DVD+R

Nicholas Smith

• 29 marzo 2018 23:26

Burner worked for a long time then quit several days ago.  Message says something about "Unable to complete burn because sound AC3 error" or something like that.  Did you guys change something with a new update anc cause an unanticipated error?  Pleade update RealPlayer.

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  RN Support

  • 30 marzo 2018 22:16

  We have a known issue with certain files. Our engineering team is investigating this. I will email you once we have an update.

  In the meantime, please let me know what your operating system on your computer is.

   
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  Philip Lansdown

  • 21 aprile 2018 11:05

  I have the same issue and posted some information about it on this support page a few weeks ago. 
  Real player replied and said that their technicians are trying to fix the problem as quite a few people have reported it to them. 
  The problem affects only MP4 files. If you use the Real Converter and convert the MP4 files into Real Media HD and then burn them to DVD it will work, although I found that the picture quality is slightly weaker (dark pictures pixel slightly) but at least you can still burn stuff until they fix the problem.

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  Nicholas Smith

  • 21 maggio 2018 03:34

  Windows 10.  It has been 2 months since I last complained.  Who do you have working for you?

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  Nicholas Smith

  • 21 maggio 2018 03:36

  Also I tried to convert to Real Media HD and then burn a video disk and that didn't work either.  I got a scrambled video that looked like a bunch of diagonal colored lines like a 1950's tv set.

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