12 minutes to load/play a video?

Melvin Oshiro

• 30 marzo 2018 20:08
• Modificato

It's taking approx 12+ minutes to load/play a video. Real Player is frozen during this time, cannot exit or select another video to play.

What is wrong?

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  Melvin Oshiro

  • 30 marzo 2018 20:09
  • Modificato

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  RN Support

  • 30 marzo 2018 23:02

  We have seen this happen if you have 2 display adapters installed in your PC. Can you please confirm if this is the case?

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  Melvin Oshiro

  • 31 marzo 2018 17:15

  I don't have 2 display adapters installed in my PC. I did recently install VirtualBox.

  Thank you for you help

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  RN Support

  • 3 aprile 2018 20:58

  Can you also let me know if you are playing RealPlayer within VirtualBox or on the Operating system directly?

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  Melvin Oshiro

  • 6 aprile 2018 16:36

  RealPlayer is playing on the operating system not within VirtualBox. 

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  RN Support

  • 10 aprile 2018 04:05

  I've sent you an email. We'll take it from there.

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