Unable to Uninstall RealTime/RealPlayer

LaShawn Washington

• 16 luglio 2018 18:53

AT REALPLAYER CUSTOMER SUPPORT: 

I'm having trouble uninstalling my RealTimes/RealPlayer, so that I can reinstall it to get rid of an error message that says the following:  "The program can't start because api-ms-win-crt-runtime-11-1-0.dll is missing from your computer.  Try reinstalling the program to fix this problem."  When I go to uninstall RealPlayer, it says the "Uninstaller component missing."  So I'm unable to uninstall and then reinstall the software.   

PLEASE HELP ME to resolve and fix this problem with my RealTimes/RealPlayer.  Thanks!

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  RN Support

  • 18 luglio 2018 22:57

  To resolve this issue, download and install the Update for Universal C Runtime in Windows from the below link.
  
  https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
  
  Once you have done this, you should be able to install RealPlayer.

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  Lee Walton

  • 31 marzo 2019 01:17

  Realplayer is the most obnoxious program ever. I certainly did not download it intentionally  and I can't stop it from sending annoying pop ups on my screen. I  am unable to uninstall it after numerous attempts. I don't know if the inability to uninstall is a problem with my software or  nefarious  RP program that keeps it from being uninstalled. I suspect it's the latter. 

  Any ideas how to get rid of this monster/virus?

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  RN Support

  • 1 aprile 2019 21:00

  Lee,

  Please follow these instructions to uninstall RealPlayer.

  1. Go to My Computer.
  2. Go to C:\ or Local Disk (C:\).
  3. Go to the Program Files folder.
  4. Go to the Real folder.
  5. If you have a 32-bit operating system, delete the RealPlayer folder: 
  c:\program files\real\RealPlayer
  If you have a 64-bit operating system, delete the RealPlayer folder:
  c:\program files x 86\real\RealPlayer
  6. Go back to the Program Files folder.
  7. Go to the Common Files folder.
  8. For RealPlayer 16 or older versions: Delete the Real folder c:\program files\common files\real\ (or c:\program files x86\common files\real\ if you have a 64-bit OS).

  If you are not able to delete folders because "a folder or file in it is open in another program," follow these steps:

  1. Open Task Manager (right-click anywhere in the bottom bar of your screen, and select Start Task Manager) and select the Processes tab.
  2. End any of the following processes that are still visible.
     - downloader2.exe *32
     - realplay.exe *32
     - realsched.exe *32
     - recordingmanager.exe
     - rpdsvc.exe *32
     - RealPlayerUpdateSvc.exe *32
     - rpsystray.exe
  3. Restart your computer and delete the folders.

  Don't see the folders? Then they are already deleted. 

  If for any reason the above instructions do not completely uninstall the software, open Windows Explorer, navigate to C:\Program Files (x86)\Real\RealPlayer\RPDS and double-click uninst.exe to uninstall RealPlayer. If you don't see this folder in Program Files, you will need to reinstall the software first.

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