I paid for RealPlayer Plus and don't have it after upgrade

null null

• 12 settembre 2018 13:12

I paid for RealPlayer Plus, but after I upgraded my real player I don't have it anymore. I don't care so much about the why, I just want my features back.

2

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  RN Support

  • 12 settembre 2018 18:38

  We see that your earlier purchase was RealPlayer v.16.

  Please note that, older versions are not available in our system, and we are no longer supporting RealPlayer 16 and any version before that.

  As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products.

  We are now offering RealPlayer 18/RealTimes. This is the latest version of RealPlayer with many additional features. To access the Premium features of RealPlayer 18 will require a new purchase, because this is a new product. However, since you purchased RealPlayer before, I would like to offer you a discount to purchase the latest version.

  And to benefit from this special offer, please, click on the link below:

  https://order.real.com/rn/en/us?p=6011

  0
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  Albert Hwang

  • 20 ottobre 2020 19:56

  Is there any gimmick and trick?  Hard to contact them?

  0

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