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Billy

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9 commenti

  • Commento ufficiale
    Real CS

    We have a known issue with certain videos where Downloader is not able to detect them to download. This issue started recently and our engineering team is investigating this issue. We will send you an email as soon as we have an update.

  • Real CS

    To resolve your download issue, please follow the instructions from the below link.

    https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

    If the issue persists, please let us know.

    1
  • null null

    treid that removed completly, reinstalled , download, reinstall exactly same problem.download button is there on all browsers, blue. Hover over it it drops down click to download , this video is not available on this web address

    0
  • Real CS

    We've sent you an email. We'll take it from there.

    0
  • K B

    I am also having the same problem uninstalled and reinstalled doing the same thing

    0
  • null null

    Discovered it is all music videos across all browsers chrome ie 11 firefox edge , even on other downloaders same issue , must be you tube,

    0
  • K B

    Is there a fix yet

    0
  • null null

    as yet no, but i have had one of there tech guys , try and fix it they are coming up with the same issue on there tests

    0
  • K B

    I appreciate you getting back with me.
    it's nice to know I'm not alone on this.
    I haven't heard anything from real cs people yet
    Thanks for your time

    0

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