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Unable to download videos

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6 commenti

  • RN Support

    Can you please let us know what is the version of RealPlayer installed on your computer now?

    https://customer.real.com/hc/en-us/articles/204039513-How-can-I-tell-what-version-of-RealTimes-RealPlayer-I-have-on-my-PC-

    The version installed should be 18.1.14.202.

     

    0
  • Stephen Hayward

    Contray to the site displaying that the download a video has been fixed 

    IT HAS NOT BEEN FIXED !!!!!! YOU STILL CANNOT DOWNLOAD VIDEOS FROM YOU TUBE

    YOU still get the "no video found at that web  address" so STOP TELLING FIBS AND DO A PROPER FIX ON YOUR SOFTWARE

    0
  • RN Support

    Stephen,

    We are aware of some changes made on websites like YouTube which has caused RealDownloader to not download videos.

    Our engineers are working on resolving this issue. We will email you as soon as it is resolved.

    1
  • Charles InOakland

    1) There's no longer a download button on chrome or IE. So now what?

    2) I can't even download my own videos I made and posted to Facebook or any other site so far.

    0
  • RN Support

    Charles,

    Please follow the instructions from this link to download videos again.

    https://customer.real.com/hc/en-us/articles/204040083-Update-RealPlayer-software

    If you have any firewall program installed, you will need to "allow" RealDownloader in it. Please contact your Firewall program support on how to do it.

    0
  • solomon sipply

    unable to down load videos. I have followed the instruction provided to fix the problem, but the problem is still there. I would like to give realplayer access to my computer to correct the problem. thanks 

    0

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