Downloading problems

Bob Hennessy

• 8 novembre 2018 17:46

Hi

I see others have had video downloading problems and I'm sure mine is not unique.  I've tried all the fixes that others used and none seem to work for me.

I get an error message when I try to download a video from the RealPlayer site.

"Unable to Download"

Running Windows 10

Access to both Chrome and Edge browsers

Running Real Player 18.1.14.202 which I believe is the latest version.

I reinstalled and still it will not download

I updated Java 

Can anyone help me

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• 

  RN Support

  • 10 novembre 2018 00:14

  We have identified the download issue and resolved it. Please follow these instructions to resolve your downloader issue.

  1. Open a web browser (Chrome, Firefox or Edge)
  2. Click the blue downloader icon on the top of your web browser once until you receive "Unable to download videos" or "No videos found" message
  3. Repeat step 2 once more
  4. Restart your PC

  This will update the fix and you should be able to download videos again.

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  Len Hosken

  • 13 novembre 2018 17:06

  Hi                  From" lenhosken@talktalk.net "13 Nov 18

  I have the same problems as Bob Hennessey. but I have

  Windows explorer 7. I have uninstalled and re installed several times as you previously stated but all to no avail. I seem to be able to sign in and all looks well but than I get a message "Unknown Error 2131046405 General Error. plus other similar messages.

  I have videos in my library and have tried to make a DVD at numerous times but failed each time. is there a solution for my problems if not how do I get my subscription paid back to me to pay for another software for me to try. Not sure if my problem is due to me living here in the UK. 

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