Unable to get Real Player installed on my laptop even though I have an account
I have a Real Player Premium account. It is installed on my desktop PC and was on this laptop PC. It got removed on my laptop when my tech support people were working on my laptop. Now when I do an install on Real Player, it goes through all the processes and says successfully installed but when I click on START Real Player nothing happens and it does not show up on my laptop as installed. I had tech support do a complete repair of my Windows & Home software but it still did not fix the problem. There is no way to call Real Player Support. Any ideas what may be causing this and how to fix it?
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Please follow these steps to resolve your issue.
1. Go to Control Panel and uninstall RealPlayer.
2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
3. Once the Fixit program opens, click Next.
4. Select Uninstalling.
5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
6. Run the Fixit program once again. (You will need to run this program a few times)
7. Follow steps 4 and remove the following programs (in the said order)
a. RealUpdgrade 1.1
b. RealDownloader
c. RealDownloader
Note: You have to run Fixit each time you want to uninstall these applications.
8. Delete Real & RealNetworks folders from
a. C:\Program Files (x86)
b. C:\Programdata
c. C:\Users\<your username>\AppData\Roaming
d. C:\Users\<your username>\AppData\LocalOnce you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.
Please do let us know how it goes.
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