It's happening again. I upload videos that might should run either 30 minutes or 90 minutes - the result is the same-- a video that plays for 4 minutes or sometimes 6 minutes then comes to a sudden end.
This happened in the past but somehow got resolved. Now it's happening again.
Thinking maybe I did something wrong, I deleted then uploaded the same videos again with the same result.
What's going on?? Anyone have a solution?
I'm about to unsubscribe. This is not worth the money if I can't use it.
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Is the same video before being uploaded able to play the full video? Can you open a browser and click https://realtimes.real.com/account#login. Please sign into your account and play the video. In the URL, you will see a full address. Can you copy and paste it to this post? For example, it would look something like the one below.
https://realtimes.real.com/#lb/4a51396d185f4aeda3026e209fefa8e
The videos play just fine on my laptop without being uploaded.
But when I login on the Real web site, and try to play an uploaded video I get a banner across the screen that says "Your video is being processed. Please try again shortly" Days later I will get the same message.
I get the same message when I try to watch a video on my TV. Other videos may show up but play for only 4 or 6 minutes before abruptly cutting off.
This has happened to me a lot over the past year and I kind of put up with it, but now I'm done with it. There are so many streaming services online that are more reliable than realplayer.
We sent you an email. We'll take it from there.
