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Shortened uploads

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3 commenti

  • RN Support

    Is the same video before being uploaded able to play the full video? Can you open a browser and click https://realtimes.real.com/account#login. Please sign into your account and play the video. In the URL, you will see a full address. Can you copy and paste it to this post? For example, it would look something like the one below.

    https://realtimes.real.com/#lb/4a51396d185f4aeda3026e209fefa8e

     

    0
  • Madeleine Nist

    The videos play just fine on my laptop without being uploaded.

    But when I login on the Real web site, and try to play an uploaded video I get a banner across the screen that says "Your video is being processed. Please try again shortly"  Days later I will get the same message.

    I get the same message when I try to watch a video on my TV. Other videos may show up but play for only 4 or 6 minutes before abruptly cutting off.

    This has happened to me a lot over the past year and I kind of put up with it, but now I'm done with it. There are so many streaming services online that are more reliable than realplayer. 

    0
  • RN Support

    We sent you an email. We'll take it from there.

    -2

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