COULD NOT OPEN VIDEOS MPEG 4 - MP4. ERROR 2048

Ammar Ghazal

• 5 gennaio 2019 10:03

I took took 15 videos while the date on my android phone was set by mistake to the year 1969 and all are not playing. all videos those I took after fixing the dates are working perfectly

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  RN Support

  • 8 gennaio 2019 21:51

  Would you be able to share any video that has the wrong year? We can test it in-house and see why you are not able to play them. Also, are you trying to play these videos on your Android phone or on your PC?

  To send us a file up to 1 GB in size, please follow these instructions:

  1. Go to https://tobor2.prognet.com/cgi-bin/incoming.cgi
  2. You will see instructions for attaching the file. Choose the file you want to send us.
  3. In the "to" section, enter "gsharma".
  4. In the box below, enter your email address and/or ticket number, along with a brief note about the issue (just a sentence is fine).
  5. Click Send.

  We will review the file(s). If for some reason we have difficulty receiving the file, we will let you know.

   

   

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  RN Support

  • 11 gennaio 2019 01:11

  We received both your files. Both the files have no content to it and therefore not playable. Looking at the file container, it doesn't show any Audio or Video data. Here is what we see from the file.

  

  An ideal MP4 file will look like this. (Below is an example)

  

  Therefore, the problem is with your 2 files. Something with your Android phone didn't create the video file properly.

   

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