Unable to open RealPlayer after installing

James Fairey

• 23 gennaio 2019 14:27

UNABLE TO OPEN REALPLAYER 18 PLUS ON MY PC AFTER INSTALLING

I PAID FOR,  DOWNLOADED AND SUCCESSFULLY INSTALLED  REALPLAYER 18 PLUS, BUT I'M UNABLE TO OPEN IT 

Help pls

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  RN Support

  • 24 gennaio 2019 21:34

  Please follow these steps to resolve your issue.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

  Please do let me know how it goes.

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  Jerry Kislenger

  • 3 gennaio 2020 19:19

  unable to completely install realplayer plus 18.  get error code CERT-AUTH-FAILED  Tried on two different machines.  Same error.  Help!

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  RN Support

  • 3 gennaio 2020 20:21

  Jerry,

  We have escalated this to our product team. They will look into it and we will email you as soon as it is resolved.

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