Still getting Unable to Download message

Patricia Kawa

• 29 gennaio 2019 22:55

I've already tried the following:

updating Realplayer

following the steps you had about going to Youtube

uninstalling and reinstalling Realplayer

 

Nothing worked. Please advise.

 

1

• Commento ufficiale

  

  Aggie Gigiel

  • 30 gennaio 2019 00:39

  I am having similar issues as well. I also tried downloading files by entering URL address directly into Realplayer (icon at the top, file, open file) with very little success. 

   
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  RN Support

  • 1 febbraio 2019 00:20

  Can you please do the following and let us know the version of videodl.exe

  1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

  2. Look for a file named videodl.exe and right click the file

  3. Click the Details tab and let us know the Product version

  Please note: If the version is not 2019.01.17, it means that you didn't follow the previously mentioned instructions or something didn't work right. In any case, can you please confirm?

  Can you also go to C:\ProgramData\Real\RealUpgrade and let us know all the files and folders you see there? If possible, can you attach the file named RealUpgrade_18_1.xml and send it back to us, please?

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