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DOWNLOADING VIDEOS

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15 commenti

  • Real CS

    Can you please do the following and let us know the version of videodl.exe

    1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

    2. Look for a file named videodl.exe and right click the file

    3. Click the Details tab and let us know the Product version

    Please note: If the version is not 2019.01.17, it means that the previously mentioned instructions or something didn't work right. Please confirm?

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  • Darlene Woolridge

    I DOWNLOADED THE 2019 VERSION AND I CAN ONLY DOWNlOAD  ONE VIDEO. WHEN I TRY TO DOWNLOAD ANOTHER VIDEO IT SAYS UNABLE TO DOWNLOAD. THIS IS FRUSTRATNG

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  • Real CS

    Please provide the information we requested originally. Please let us know the exact version number of this videodl.exe which will help us help you better.

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  • Darlene Woolridge

    THE VERSION IS -  18.1 15.2

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  • Real CS

    That is RealPlayer's version. You will need to provide us with the version of videodl.exe. Here are the instructions once again.

    1. Open C:\Program Files (x86)\Real\RealPlayer (Folder)

    2. Look for a file named videodl.exe and right click the file

    3. Click the Details tab and let us know the Product version

    Here is a screenshot

     

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  • Darlene Woolridge

    Ok the screen shot you sent  me,the file description is real player not YouTube dl

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  • Real CS

    Can you please provide the information we've requested.

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  • Darlene Woolridge

    THE NFO THAT YOU SENT ME,I THAT IFRMATION DOES NOT COME UP DID I DOWNLOADTHE WRONG REALPLAYER?

     

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  • Real CS

    We don't think you have the wrong product installed. You are not looking at the correct place. We sent you an email. Please respond to that.

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  • Darlene Woolridge

    I did respond. to the information you sent me. The screen shot info that I have is not the same info you are looking for

     

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  • Real CS

    Darlene,

    Please check your email. You would have received another email from us requesting for a remote session. Please respond to that.

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  • Darlene Woolridge

    PLEASE RESEND IT

     

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  • Real CS

    We resent you the email. Please check your Spam folder if you are not seeing our email in your inbox.

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  • Darlene Woolridge

    I CHECKED THE SPAM FOLDER IT WASNT THERE. WE CAN DO A REMOTE SESSION ON MONDAY TH 18TH OF FEBUARY. THANKS

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  • Real CS

    Do you have an alternate email address that we can reach you at? Or please send an email to help@real.com and we can take it from there.

    0

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