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Runtime error r6034

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11 commenti

  • Real CS

    Can you please let us know when and where do you get this error message?

    0
  • Luis Camacho

    I uploaded a video for you to see

     

    https://youtu.be/6hYcgpKgbFk

    0
  • Real CS

    We saw the link and we feel that you have another software that is conflicting with the playback. Would you be able to send us your system information file. You can do so by following these steps.

    1. Click Windows and Run

    2. Type System Information

    3. Your System Information window will open, you can save the file .NFO to your desktop and send it back to us. 

    We will review the file and let you know the next steps.

     

    0
  • Richard Hunter

    Can't run any videos at all. 

    Runtime Error

    Program: C:\program files (x86)\real\realplayer\realplayer.exe

    R6034

    An application has made an attempt to load the c runtime library incorrectly.

    Please contact the application's support team for more information.

     

    Any help, please.

    0
  • Richard Hunter

    This error comes when program is starting. Also I tried to copy system info and all I get is a file called speech.

    0
  • Richard Hunter

    This error comes when program is starting. Also I tried to copy system info and all I get is a file called speech.

    0
  • Richard Hunter

    Also went to website you sent and it had no volume and was very small. could not make bigger, so could not tell what they were doing.

     

    0
  • Real CS

    Richard,

    We sent you an email. We'll take it from there.

    0
  • george keitz

    so how do I fix this same problem that seems to be an issue for at least the past year.  I have the same runtime error. Very frustrating!

    0
  • Real CS

    George,

    Do you have this program called "AOMEI Backupper" installed? We have seen a few reports of this program conflicting with RealPlayer. 

    As a workaround, you can follow these instructions to resolve the issue.

    1. Right click on My PC
    2. Click on Properties (This should open System Properties)
    3. Click Advance system settings
    4. Click on the Advanced tab and click Environment Variables button
    5. Under System Variables, click the "Path" and click Edit. You will see "AOMEI Backupper", select that and click Delete
    6. Click OK to close this window
    7. Restart your PC and try to use RealPlayer again

    0
  • george keitz

    Ok, got my runtime error fixed.  Thanks for pointing me in the right direction. You were right about a conflict with Aomei Backerupper being the culprit. The directions didn't work for me, so I deleted the Aomei program, didn't use it anyway. 

    Anyone else that has this runtime error, look at Aomei as the possible conflict. 

    To Realtimes customer support... you should make this an easy to find solution, not tucked away an only bring it out when someone cries help. 

    0

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