BT restored my PC after breakdown but could not restore Real Downloader. Real otherwise works except for downloading from You Tube. Please advise? Thank you. chrisapiriue@btinternet.com

Christopher Pirie

• 1 maggio 2019 16:40

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  RN Support

  • 1 maggio 2019 18:43

  Please follow these steps to resolve your download issue.

  1. Open Internet Explorer
  2. Click Settings and open Internet Options
  3. Under General tab, Click the Delete button under Browsing History and hit the Delete button on the window that opens up
  4. Close Internet Explorer

  Once you are done resetting your Internet Explorer, please follow these steps:

  1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
  2. Close all Windows
  3. Restart your PC
  4. Go back to Youtube.com and try to download any video (This should activate the latest version of Downloader and you should be able to download videos.)

   

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