Slow Downloads

Ray Kruse

• 17 novembre 2019 10:09

I have upgraded to Plus.  Youtube videos are being recognized.  The 'download speed' box says 'Unlimited'.  Actual download speed during download says 0.66Mpbs, the same as before I upgraded. I am logged into my RealTime account and my status was recognized after a cold reboot of my laptop.

I am running Win10, 64bit.  I am connected to the Internet by HughesNet and my verified download speed is 25Mbps.

I am currently downloading a 1.3GB Youtube, have been downloading for over 2 hours and am barely halfway through.

Ray

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  RN Support

  • 18 novembre 2019 23:07

  Ray,

  Can you please do the following and let me now.

  1. Restart your computer and test another download.

  2. Can you please let me know if you see a star (*) before your name on the top right corner of RealPlayer?

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  Ray Kruse

  • 19 novembre 2019 09:30

  I did a cold reboot. When I restarted Firefox and then Real Player, Real Player started with me logged in. I logged out, logged back in, and saw a star to the left of my name in the top right corner.

  I opened YouTube and selected a video. Real Downloader recognized the video and I selected to download it (1080). When the download window opened, I had Plus and my download speed window showed 'unlimited'.

  The download actual speed started at 0.40Mbps and over the next minute climbed to 0.60Mbps.

  What do we try next?

  Ray

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