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Can't play a music video because a message comes up and says the file may be corrupt. I don't believe that it is corrupt.

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  • RN Support

    To make sure that the file is not corrupted, please follow these steps.

    1. Right click on the music video.

    2. Click Locate file. (This will open the location where the file is stored)

    3. Right click on the file and open it with your Windows Media Player and see if it plays.

    If it doesn't play even in Windows Media Player, you will need to download that video once again. If it does play in Windows Media Player, please send us a screenshot of the error message in RealPlayer.

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