Viewing and downloading videos

Robert Hayward

• 17 marzo 2020 11:39

I try to view a video and nothing happens, I have reloaded Realplayer and the same problem, I have tried to use through Internet explorer same problem, I have tried through Youtube, worked for a while now same problem

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  Leonard Gore

  • 17 marzo 2020 15:07

  yes same here, still unable to download videos since the last update

   

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  RN Support

  • 17 marzo 2020 19:54

  Robert  & Leonard,

  Have you installed our latest version of RealPlayer? If not, please follow the instructions from the below link.

  https://customer.real.com/hc/en-us/articles/204040083-Update-RealPlayer-software

  If the issue persists, please provide us with the following information:

  1. Which web browser you are using to download videos?

  2. Which web site are you downloading videos from?

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