cannot load Real Player or Real Downloader
Will not launch, no icon appears on desktop even though it has completed downloading, I have tried to shut down my virus protection and Windows Defender and still nothing seems to work for this installation It will work on my laptop at work!!
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Please follow these steps to resolve your issue.
1. Go to Control Panel and uninstall RealPlayer.
2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
3. Once the Fixit program opens, click Next.
4. Select Uninstalling.
5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
6. Run the Fixit program once again. (You will need to run this program a few times)
7. Follow steps 4 and remove the following programs (in the said order)
a. RealUpdgrade 1.1
b. RealDownloader
c. RealDownloader
Note: You have to run Fixit each time you want to uninstall these applications.
8. Delete Real & RealNetworks folders from
a. C:\Program Files (x86)
b. C:\Programdata
c. C:\Users\<your username>\AppData\Roaming
d. C:\Users\<your username>\AppData\LocalOnce you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.
Please do let us know how it goes.
Please note: If you have any playlists created, you will have to recreate them.
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