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  • RN Support

    Please restart your computer and try again. If it still fails, can you please follow these steps and try again?

    1. Open Internet Options from the search window.
    2. Under General Tab, click Delete in Browsing History and follow prompts.
    3. Close Internet Options.

    Once you are done resetting your Internet Options, please follow these steps:

    1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
    2. Close all Windows
    3. Restart your PC

    Now try your video. If the issue persists, please let us know.

    0
  • Elizabeth Flygare

    I have a premium membership. Downloading has been working fine until today.. I rebooted my computer. I, I uninstalled and reinstalled Real Player, and I still can't download. This is one of the URLs I tried: https://youtu.be/BP69-iS4GzU

    I followed your other instructions. I will try again. But I would appreciate some help.

     

    Elizabeth Flygare

    elizabethaisling@comcast.net

    0

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