Error: Unable to set property 'scroll' of undefined or null reference

null null

• 16 maggio 2020 13:55

I have downloaded Realplayer on to my PC running windows 10. Every time I open Realplayer I get the error message above asking if I wish to use the debugger.

If I run the debugger there is an error message "unable to create application data folder".

I have uninstalled Realplayer and reinstalled and still get the same problem. How do I resolve?

 

 

 

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  RN Support

  • 18 maggio 2020 20:23

  It is possible some components didn't install correctly. Please follow these steps to resolve your issue.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

  Please do let us know how it goes.

  Please note: If you have any playlists created, you will have to recreate them.

   

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  null null

  • 19 maggio 2020 20:38

  Hi , thank you for the steps. I have followed them and removed the folders. Then I have downloaded RealPlayer from the Real.com site after restarting my PC.

  When I have opened RealPlayer I have got the same message. I turned my PC off and rebooted it and tried again to see if that helped, which it hasn't.

  Do you have any help you can provide?

   

   

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  RN Support

  • 19 maggio 2020 23:29

  We sent you an email. We'll take it from there.

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