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unable to download

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8 commenti

  • Real CS

    Can you please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    Could you also provide us with a sample URL that you are trying to download?

    Please note: You can download videos only with a web browser at this time. You can't use Web Videos tab to download videos at this time. 

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  • Peace Loving

    I have followed all these steps and still can't download.

    1. Open Internet Options from the search window.
    2. Under General Tab, click Delete in Browsing History and follow prompts.
    3. Close Internet Options.

    Once you are done resetting your Internet Options, please follow these steps:

    1. Using Chrome, Firefox or Edge, go to YouTube.com and play any video and click the Downloader button. (This action will still show "Unable to download" message)
    2. Close all Windows
    3. Restart your PC

    This is the video url

    https://www.youtube.com/watch?v=oPyb7PfqPj4

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  • Real CS

    Peace loving,

    Can you also please let us know the following information:

    1. Please go to C:\Program Files (x86)\Real\RealPlayer.
    2. Right click on videodl and click Properties and then the Details tab.

    Please provide us with the version number you see there.

    0
  • Peace Loving

    8.0.0.6

    0
  • Peace Loving

    2020.03.25

     

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  • Real CS

    You do have the correct version. We are also unable to download this particular video. It appears that this video has some codecs that doesn't allow it to download. There is little we can do unless YouTube makes changes to the codecs used in this video.

    Are you having similar issues with any other video? If yes, please let us know those links as well so we can test it in our labs.

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  • Peace Loving

    Yes I am unable download any videos from youtube. The funny thing is I just downloaded these videos just last week.

    https://www.youtube.com/watch?v=7JXFg5KEoXg

    https://www.youtube.com/watch?v=CoVe95c0zWo

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  • Real CS

    Interestingly we were able to download both these videos. We sent you an email. We'll take it from there.

    0

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