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Can't sign in without a restart.

I have been automatically signed in for quite a while.

Suddenly I can not download because I am not signed in. I can not access the sign in because Real Player says I am not signed in.

Real Player says I must restart my computer to sign in but that does not resolve the problem. Real Player allows me access to my music but that's it.

Randall McGaugh

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To resolve your issue, please "over-install" RealPlayer by going to Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

If it still fails to download videos, can you please follow these steps and try again?

1. Open Internet Options from the search window.
2. Under General Tab, click Delete in Browsing History and follow prompts.
3. Close Internet Options.

Once you are done resetting your Internet Options, please follow these steps:

1. Using Chrome, Firefox or Edge, go to and play any video and click the Downloader button. (This action will still show "Unable to download" message)
2. Close all Windows
3. Restart your PC

Now try your video. If the issue persists, please let us know.

Please note: Downloading videos from Web Videos is broken at this time, so please use a web browser only.

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